Business Services division of Spot-on Solutions offers third party outsourced contact center services including inbound call center services, outbound call center services, and web based services. With the redundant critical resources, Spot-on has been offering contact center services to customers across the globe. Our deep understanding of various business domains allows us to offer services across different industry spectrum successfully.
Compliance and safety of data is our highest priority and Spot-on Solutions is a paper-less office and is highly secured by firewall.
- Our team not just deliver message, but act as the frontline of our customers' business intelligence. Spot-on provides extensive quality training to our staff that blends product information, call management techniques, program process and procedures.
- Availability of talent locally and a structured in-house training programs make us to ramp up the services quickly.
- Spot-on understands the importance of maintaining confidential information and strengthens compliance of all data handled by us. We have physical, administrative and technical safeguards in place to ensure data security and confidentiality.
- Our plethora of services include:
Inbound:
- Customer support
- Technical helpdesk
Outbound
- Appointment setting
- Information verification
- Soft lead generation
- Research and analysis
